Service Delivery Manager

Tata Consultancy Services Sverige AB | Posted 13-10-2021

Stockholm (Network)


Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 318,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India


Present in the Nordic region since 1991, TCS has continuously invested in the market and has around 8,000 professionals working for in Sweden, Finland, Norway, Denmark, Iceland and across TCS’ Global Network Delivery Model™ (GNDM™). Since 2010, TCS has shown strong growth in the region, with significant increase in local hiring.
TCS has been rated as number one in customer satisfaction in the Nordics for five consecutive years (by KPMG and Whitelane Research). In 2015, the Top Employers Institute certified TCS as #1 Top Employer in Europe for HR practices, with Sweden, Norway and Denmark among the eight markets where TCS was number one.
We are looking for a Service Delivery Manager. Depending on actual business requirements travel within Nordic and abroad will be required from time to time.
TCS experience/knowledge is a merit.
Key Responsibilities
  • Substantial experience in management and delivering IT IS Services solutions.
  • Well-developed negotiation skills and experience.
  • Experience in setting up and running IT IS infrastructure.
  • Open to multicultural environments and working in virtual teams.
IT Infrastructure services to be delivered at all branches – Sweden location of TCS. The management and usage of Data Centre, Network, Enterprise System Management (ESM) and Domain Management - Active Directory Service (ADS) are associated with service delivery. Similarly, the Global Help Desk (GHD) acts as a function that provides the Single Point of Contact (Spoc) for IT service(s) management. This project is responsible for Set up of Data centre, Delivery centre / Solution Centre, and so on.
Responsible for Corporate Services that includes: Messaging, Internet, Office Environment (Like Server/Desktop/Laptop, Network, Printers, Scanners, etc.),Ultimatix Infrastructure support for this TCS portal),VoIP.
This project work in a synchronized manner to deliver service(s), delivering services to internal users /external customers (as a part of project). This project also participates in new initiatives / rollouts related to new service(s) and / or service improvement(s) across TCS.
Working with client to implement as per requirement, upgrade, new systems for their environment Providing assistance in procurement, provisioning of IT ,Installation and maintenance.
Responsible to analyze, Coordinate and implement network domain routine activities, Providing solutioning for different projects during RFP stages, Cost estimation for ODC and WAN setup's.
Compliance to audit as per TCS guidelines. Involvement in new and existing project infrastructure setup Managing and implementing TCS Corporate security initiatives .Datacenter planning, migration and upgrade required for TCS & for projects.
Key Skills
Successful background in implementing and running IT IS installations and with server, network
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